This property is in high demand!
36 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Best hotel with strategic location and reasonable price

Delicious food too.

Breakfast also very delicious…
Good for big family.

Free Wi-Fi
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Family room
Luggage storage
36 travelers have booked today.
Based on 8,416 verified reviews
8.4
8.4
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8.4
7.9
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Nearest transportation options
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South Bus Terminal is within 0.94 km
Location rating score
There are 205 places in walking distance!
| Value for money | 8.4 |
| Distance to city center | 0.1km |
| Location rating | 8.4 |
| Nearest airport | Kota Kinabalu International Airport (BKI) |
| Distance to airport | 6.5 km |
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Experience your vacation the best way with a drink in your hand at Howard Johnson by Wyndham Kota Kinabalu City Centre's bar readily available right in front of your doorstep for whenever you need a drink or two.
Yes! Howard Johnson by Wyndham Kota Kinabalu City Centre provides dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
The average travel time to get from Howard Johnson by Wyndham Kota Kinabalu City Centre to the airport is 15 minutes, but please take into account that the travel time may differ based on traffic, weather conditions, and time of day.
While lodging at Howard Johnson by Wyndham Kota Kinabalu City Centre, indulge in your evening or night out at Kalamatas Resto Ba' or Q Bar to make the most out of your nightlife.
While remaining at Howard Johnson by Wyndham Kota Kinabalu City Centre, cherish your early morning or evening wander at nearby park which include Weston Wetland Park, Taman Ilham, and Padang Merdeka.
60.0% of our verified visitor reviews have given an optimistic review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Howard Johnson by Wyndham Kota Kinabalu City Centre down in the review.
Verified solo travelers that have stayed at this property have given Howard Johnson by Wyndham Kota Kinabalu City Centre an average rating of 8.2. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
Verified local travelers that have stayed at this property have given Howard Johnson by Wyndham Kota Kinabalu City Centre an average rating of 9.0. You can look up on more specific customer reviews, and remarks for this property down in the review section.
Shopping options in Howard Johnson by Wyndham Kota Kinabalu City Centre’s Central Business District neighborhood includes Centre Point Sabah, Night Market, and Gaya Street Sunday Market.
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the designated time frame may be charged an additional fee.

Experience Comfort and Convenience at Hotel Shangri-La, Kota Kinabalu
Nestled just a stone’s throw from the vibrant heart of Kota Kinabalu, Hotel Shangri-La offers an unbeatable location only 0.1 km from the city center. Established in 1976 and recently renovated in 2025, this historic hotel seamlessly blends timeless charm with modern amenities, ensuring a comfortable stay for all guests. Whether you're visiting for business or leisure, you'll appreciate the easy access to the airport, just 15 minutes away, making your travel experience smooth and hassle-free.
Boasting 120 well-appointed rooms, Hotel Shangri-La caters to families and travelers alike. The hotel welcomes children aged 3 to 5 to stay free of charge, making it an ideal choice for families seeking affordable luxury. Check-in begins at 2:00 PM, and guests are kindly requested to check out by 12:00 PM, allowing ample time to relax and prepare for your onward journey. Discover the perfect blend of tradition, comfort, and convenience at Hotel Shangri-La in Kota Kinabalu.
Unwind and Indulge in Hotel Shangri-La's Entertainment Facilities
Hotel Shangri-La in Kota Kinabalu offers a range of entertainment facilities that are sure to enhance your stay. Whether you're looking to unwind after a long day of exploring or simply want to indulge in some leisurely activities, this hotel has got you covered.
One of the highlights of Hotel Shangri-La's entertainment offerings is its vibrant bar. Step into this stylish and inviting space, and you'll be greeted by a wide selection of beverages, from classic cocktails to premium spirits. Sit back and relax as you sip on your favorite drink, enjoying the lively atmosphere and friendly service. Whether you're looking for a pre-dinner aperitif or a nightcap to end the evening, the bar at Hotel Shangri-La is the perfect spot to unwind and socialize.
In addition to the bar, Hotel Shangri-La also boasts a comfortable and inviting shared lounge/TV area. This space is ideal for guests who want to catch up on their favorite shows or simply relax with a book. Sink into plush sofas and enjoy the cozy ambiance as you watch your favorite programs on the large flat-screen TV. The shared lounge is also a great place to meet fellow travelers and exchange stories and recommendations. With its comfortable seating and relaxed atmosphere, this area provides the perfect setting for some downtime during your stay at Hotel Shangri-La.
Convenience Facilities at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia, offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With a dedicated laundry service, guests can easily freshen up their clothes and maintain a polished appearance throughout their stay. The hotel also provides room service, allowing guests to indulge in delicious meals and snacks without leaving the comfort of their rooms.
The concierge at Hotel Shangri-La is always ready to assist guests with any queries or requests they may have, ensuring a seamless experience from check-in to check-out. Whether it's recommendations for local attractions or arranging transportation, the concierge is a valuable resource for guests. Additionally, the hotel offers complimentary Wi-Fi in public areas, allowing guests to stay connected and browse the internet with ease.
For those who prefer to stay connected in the privacy of their rooms, Hotel Shangri-La provides free Wi-Fi in all rooms. This ensures that guests can easily stay in touch with loved ones or catch up on work without any interruptions. Other convenient facilities include dry cleaning services, luggage storage, and daily housekeeping, allowing guests to focus on enjoying their stay while leaving the mundane tasks to the hotel's efficient staff. Hotel Shangri-La truly goes above and beyond to provide a convenient and comfortable experience for its guests.
Convenient Transport Facilities at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. With a variety of options available, getting around the city and exploring the surrounding attractions has never been easier.
For those looking to embark on exciting tours and adventures, the hotel provides a convenient ticket service. Guests can easily book their desired tours and activities directly at the hotel, saving time and effort. Additionally, the hotel offers a reliable taxi service, making it effortless to navigate the city and reach popular destinations.
Furthermore, Hotel Shangri-La understands the importance of convenience when it comes to parking. The hotel boasts an onsite car park, ensuring that guests have a secure and easily accessible place to park their vehicles. What's more, the car park is free of charge, providing an added benefit for those traveling with their own transportation. Whether you're exploring the city or venturing out to nearby attractions, Hotel Shangri-La has you covered with its excellent transport facilities.
Luxurious Amenities and Comfortable Accommodations at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia offers a range of exceptional room facilities to ensure a comfortable and enjoyable stay for its guests. Each room is equipped with air conditioning, allowing guests to adjust the temperature to their preference for a restful sleep. The hotel also provides plush bathrobes, perfect for unwinding after a long day of exploring the city or attending business meetings.
For entertainment, guests can indulge in a selection of in-house movies, available in the comfort of their own room. Whether it's a romantic comedy or an action-packed thriller, there is something for everyone to enjoy. Additionally, a hair dryer is provided in each room, saving guests the hassle of packing one and allowing them to maintain their desired hairstyle throughout their stay.
To stay connected and entertained, each room is equipped with a television featuring satellite/cable TV channels. Guests can catch up on their favorite shows or stay updated with the latest news. For those looking to enjoy a refreshing drink or snack, a well-stocked mini bar is available, offering a variety of beverages and snacks to satisfy any craving. Hotel Shangri-La ensures that guests have everything they need for a comfortable and enjoyable stay.
Indulge in a Culinary Delight at Hotel Shangri-La's Dining Facilities
Hotel Shangri-La in Kota Kinabalu, Malaysia, offers a range of exceptional dining facilities to satisfy every palate. Start your day with a delicious breakfast at the breakfast buffet, featuring a wide selection of continental dishes to suit all tastes. The coffee shop is the perfect spot to relax and enjoy a freshly brewed cup of coffee or tea, along with a variety of light snacks and pastries. For a more formal dining experience, the hotel's restaurant offers a diverse menu of international and local cuisine, expertly prepared by talented chefs.
In addition to these dining options, Hotel Shangri-La also provides convenient room service for guests who prefer to dine in the comfort of their own rooms. Whether you're craving a late-night snack or a full meal, the room service menu offers a range of delectable options to choose from.
Furthermore, for guests seeking halal dining options, Hotel Shangri-La boasts a halal restaurant, ensuring that all dietary preferences and requirements are catered to. With daily housekeeping services, you can rest assured that the dining facilities are kept clean and well-maintained, providing a pleasant and hygienic environment to enjoy your meals. Indulge in a culinary delight at Hotel Shangri-La's dining facilities and experience a truly memorable dining experience during your stay in Kota Kinabalu.
Discover Your Perfect Stay at Hotel Shangri-La, Kota Kinabalu
Hotel Shangri-La offers a diverse selection of rooms designed to suit every traveler's needs, from cozy Standard Twin rooms to spacious Suites with Steam Rooms. Whether you're seeking a comfortable space with twin beds or a luxurious King room with stunning hill views, each option provides 23 square meters of elegant comfort. For those desiring extra space and premium amenities, the Suite with Steam Room offers 46 square meters of indulgence, ideal for relaxing after a day of exploration.
Booking your stay through Agoda ensures you receive the best prices available, making your trip both affordable and hassle-free. With easy booking processes and exclusive deals, you can confidently select the room type that best fits your preferences and budget, guaranteeing a seamless and enjoyable experience from reservation to check-out.
Experience the Vibrant Central Business District of Kota Kinabalu
Located in the heart of Kota Kinabalu, the Central Business District is a bustling urban center that offers a vibrant and dynamic atmosphere. This thriving district is home to Hotel Shangri-La, making it the perfect base for both business and leisure travelers.
The Central Business District is known for its impressive skyline, with modern high-rise buildings and bustling streets filled with shops, restaurants, and entertainment venues. From the hotel, guests can easily explore the surrounding area and discover a wide range of attractions, including shopping malls, cultural sites, and recreational facilities.
Whether you're looking to indulge in retail therapy at the nearby shopping centers, sample delicious local cuisine at the numerous restaurants, or simply soak in the lively ambiance of the city, the Central Business District has something for everyone. With its convenient location and vibrant atmosphere, Hotel Shangri-La offers a truly unforgettable experience in the heart of Kota Kinabalu's bustling Central Business District.
Convenient Transportation from Kota Kinabalu Airport to Hotel Shangri-La
Located in the heart of Kota Kinabalu's Central Business District, Hotel Shangri-La offers a luxurious and convenient stay for travelers visiting Malaysia. Getting to the hotel from the nearest airport, Kota Kinabalu International Airport, is a breeze.
Upon arrival at the airport, travelers have several transportation options to choose from. The most convenient and hassle-free way to reach Hotel Shangri-La is by taking a taxi. Taxis are readily available outside the airport terminal and the journey to the hotel takes approximately 15 minutes, depending on traffic conditions. It is recommended to negotiate the fare with the driver before getting into the taxi to ensure a fair price.
For those who prefer public transportation, there is also a shuttle bus service available at the airport. The shuttle bus operates at regular intervals and stops at various hotels in the city, including Hotel Shangri-La. This affordable option allows travelers to enjoy the scenic views of Kota Kinabalu while en route to the hotel.
Once at Hotel Shangri-La, guests will be greeted by its elegant and modern ambiance. The hotel offers a range of comfortable and spacious rooms, each equipped with modern amenities to ensure a pleasant stay. Guests can indulge in a variety of dining options, from traditional Malaysian cuisine to international dishes, at the hotel's on-site restaurants. The hotel also boasts a rooftop pool and fitness center, perfect for unwinding after a day of exploring the city.
With its prime location, luxurious accommodations, and convenient transportation options, Hotel Shangri-La is the perfect choice for both business and leisure travelers visiting Kota Kinabalu. Whether arriving by taxi or shuttle bus, guests can look forward to a comfortable and enjoyable stay at this centrally located hotel.
Discover the Vibrant Surroundings of Hotel Shangri-La in Kota Kinabalu
Nestled in the heart of Kota Kinabalu, Hotel Shangri-La offers easy access to a plethora of exciting landmarks and attractions. Immerse yourself in the serene beauty of the Kota Kinabalu City Mosque, a stunning architectural marvel that showcases Islamic design and offers a tranquil atmosphere for reflection and prayer.
For those seeking a beach getaway, Mamutik Island is just a short boat ride away from the hotel. With its crystal-clear waters, vibrant coral reefs, and powdery white sand, this idyllic island paradise is perfect for snorkeling, swimming, or simply basking in the sun.
History buffs will be delighted to explore the Sabah State Museum, which houses an impressive collection of artifacts and exhibits that showcase the rich cultural heritage of Sabah. Take a leisurely stroll to the Signal Hill Observatory Platform and be rewarded with panoramic views of Kota Kinabalu's skyline and the shimmering South China Sea.
Experience the vibrant local culture at the Filipino Market Kota Kinabalu, Sabah. Browse through a wide array of handicrafts, souvenirs, and local delicacies, or simply soak in the lively atmosphere of this bustling market.
Jesselton Point is another must-visit attraction, offering a gateway to the stunning Tunku Abdul Rahman Marine Park. Embark on a snorkeling or diving adventure to explore the vibrant underwater world teeming with colorful marine life.
Don't miss the chance to visit the iconic Atkinson Clock Tower, a historic landmark that stands as a testament to Kota Kinabalu's colonial past. Take a leisurely stroll through the lush surroundings of the Kota Kinabalu Wetland Centre, a haven for nature lovers and birdwatching enthusiasts.
For a unique photo opportunity, head to the Marlin Statue, a symbol of Kota Kinabalu's vibrant fishing industry. And if you're in need of relaxation, a trip to the Poring Hot Springs is a must. Soak in the therapeutic hot springs surrounded by lush tropical rainforest and rejuvenate your body and mind.
With its prime location and proximity to these captivating landmarks and attractions, Hotel Shangri-La is the perfect base for exploring the vibrant city of Kota Kinabalu.
Convenient Public Transport Access at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia is perfectly situated for travelers looking for easy access to public transportation. Located just a short distance from both the South Bus Terminal and North Bus Terminal, guests can conveniently explore the city and beyond.
The South Bus Terminal, located nearby, offers a wide range of bus routes that connect travelers to various destinations in Kota Kinabalu and the surrounding areas. Whether you're looking to explore the city's vibrant markets, visit popular attractions like the Kota Kinabalu City Mosque, or venture further afield to the stunning beaches and islands, the South Bus Terminal provides a convenient starting point.
Similarly, the North Bus Terminal is also within close proximity to the hotel, providing guests with even more options for exploring the region. From here, travelers can easily access destinations such as the beautiful Kinabalu Park, home to Mount Kinabalu, Malaysia's tallest peak, as well as other scenic spots like the Poring Hot Springs.
With its prime location near both the South Bus Terminal and North Bus Terminal, Hotel Shangri-La offers guests the perfect base for discovering the wonders of Kota Kinabalu and beyond. Whether you prefer to explore the city's cultural sites or embark on outdoor adventures, the hotel's proximity to these public transport stations ensures that you have easy access to all that this vibrant destination has to offer.
A Culinary Adventure Awaits
Hotel Shangri-La is surrounded by a plethora of dining options that will satisfy even the most discerning food lovers. Just a stone's throw away from the hotel, you will find Guan's Kopitiam Gaya Street, a charming local eatery known for its authentic Malaysian breakfast and aromatic coffee. For a taste of the famous Sabahan laksa, head to Yee Fung Laksa, where you can indulge in a bowl of rich and flavorful broth filled with fresh seafood and noodles. Kedai Kopi Wan Wan is another popular spot nearby, offering a variety of traditional local dishes that will tantalize your taste buds. If you're craving some crispy fried chicken, Borenos Fried Chicken in Asia City is the place to go. For a unique dining experience, make your way to Yii Siang Hainan Ngiu Chap, where you can savor the delicious Hainanese beef noodle soup. Seafood lovers will delight in Krishna Fish Head Curry Restaurant, known for its mouthwatering fish head curry and other delectable seafood dishes. After a satisfying meal, take a stroll along KK Waterfront, a vibrant waterfront promenade lined with restaurants and bars, perfect for enjoying a refreshing drink or two. For those craving international flavors, CHUBS offers a diverse menu featuring Western and Asian fusion dishes. Seoul Garden HotPot Suria Sabah is a must-visit for fans of Korean cuisine, serving up an array of hotpot delights. And if you're looking for a cozy spot to unwind, Shoney's Dining & Bar is the ideal place to relax with a cocktail and enjoy some live music. With such a wide range of dining options just a short distance from Hotel Shangri-La, your culinary adventure awaits!
Shop 'til you drop at Hotel Shangri-La's surrounding shopping landmarks!
Hotel Shangri-La is conveniently located near a variety of shopping landmarks that will satisfy even the most avid shopaholics. Just a short walk away, you'll find Asia City Complex, a bustling shopping center offering a wide range of retail outlets, restaurants, and entertainment options. For those looking for unique stationery and gifts, Salt x Paper Stationery & Gifts is a must-visit, offering a curated selection of stylish and trendy items. Book lovers will be delighted to discover Iwase Books, a bookstore that houses a diverse collection of books in different genres. KK Times Square is also nearby, featuring a vibrant mix of shops, cafes, and entertainment venues. If you're in the mood for some local shopping, head to Gaya Shop Lot, where you can find a variety of traditional handicrafts and souvenirs. For a taste of the local culture, make your way to the Filipino Market Sabah, a bustling market where you can haggle for fresh produce, clothing, and local handicrafts. Indulge in some relaxation at the Japanese Shiatsu & Reflexology center, offering rejuvenating massages after a long day of shopping. KK Plaza is another shopping destination worth exploring, with its array of boutique shops and specialty stores. Bookworms will appreciate Borneo Books II, a bookstore specializing in books about Borneo's rich history, wildlife, and culture. Lastly, if you're in need of laundry services, Mega Laundry - Kampung Air is conveniently located nearby. With such a diverse selection of shopping landmarks surrounding Hotel Shangri-La, you'll have plenty of opportunities to shop, explore, and immerse yourself in the vibrant atmosphere of Kota Kinabalu.
Affordable Luxury at Hotel Shangri-La in Kota Kinabalu
Experience the perfect blend of comfort, luxury, and affordability at Hotel Shangri-La in Kota Kinabalu, Malaysia. With an average room price of just $33, this hotel offers exceptional value for money, allowing you to indulge in a memorable stay without breaking the bank.
Compared to the average price of a hotel room in Kota Kinabalu, which stands at $54, Hotel Shangri-La provides an incredible opportunity to save while enjoying top-notch amenities and services. Whether you're a budget-conscious traveler or simply seeking great value, this hotel is the perfect choice.
At Hotel Shangri-La, you can expect spacious and elegantly furnished rooms, equipped with modern amenities to ensure a comfortable stay. From the moment you step into the hotel, you'll be greeted by warm and friendly staff who are dedicated to providing exceptional service. Take advantage of the hotel's convenient location, close to popular attractions and vibrant dining options, making it an ideal base for exploring the city.
Don't miss out on this incredible opportunity to experience affordable luxury at Hotel Shangri-La. Book your stay today and create unforgettable memories without breaking the bank.
Exceptional Staff and Delicious Breakfast at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia, offers exceptional service and a delightful dining experience. Guests have praised the friendly and helpful staff who go above and beyond to ensure a pleasant stay. The breakfast buffet is highly recommended, with a wide range of international cuisine choices that cater to all tastes. The hotel's location is also a highlight, conveniently situated in a great area. Additionally, guests have commended the cleanliness of the facility, noting that it is sparkling clean. Overall, Hotel Shangri-La provides excellent value for money and is a top choice for travelers seeking a memorable stay in Kota Kinabalu.
Exceptional Customer Ratings at Hotel Shangri-La
Hotel Shangri-La in Kota Kinabalu, Malaysia, has received exceptional customer ratings across various categories, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 8.0, guests can expect a truly satisfying experience at this hotel.
One of the highlights of Hotel Shangri-La is its excellent value for money, scoring an impressive 8.2. Guests can enjoy a range of amenities and services without breaking the bank, ensuring a budget-friendly yet luxurious stay. Whether you're traveling for business or leisure, this hotel offers great value for your money.
Additionally, the hotel's cleanliness is highly rated, with a score of 8.2. Guests can expect spotlessly clean rooms and public areas, ensuring a comfortable and hygienic environment throughout their stay. The dedicated housekeeping team at Hotel Shangri-La ensures that every corner of the hotel is immaculately maintained, providing guests with a pleasant and refreshing experience.
Very good7.9
Facilities
Excellent8.4
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Guests have praised the friendly staff at this centrally located hotel, which offers easy access to Gaya Street, the local market, and waterfront. Rooms are clean, spacious, and come with amenities such as a bathtub, refrigerator, hairdryer, and iron. The hotel offers value for money, with breakfast included and a good selection of options, even for sahur.
Guests note dated facilities, including A/C control. Despite this, overall experience remains positive.
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Overall a great stay over here. Free parking available just beside the hotel. Bed and pillows were so comfy, literally slept like a baby. Toilet can be improved as the shower head has a bit of issue and having some issue when bathing. Flushing have issue as well as water continue running and have to manually toggle the knob a fee times to get the water to stop. No comments on other amenities as I didnt use them. They have a spacious reception area with plenty of chairs and place to charge your appliances. Location is convenient located as there is nearby mall, convenient shops, gaya street just 15min walking. Great for those without car. This building was shangri-la before this so hopefully their standard maintains after this change.
Dear Mr. Darren, Thank you for your detailed and thoughtful review, and for choosing to stay with us in Kota Kinabalu. We are delighted to hear that you had an overall great stay and enjoyed the comfort of our bed and pillows, as well as the convenience of our location, parking, and spacious reception area. It is wonderful to know that these aspects contributed to a pleasant and relaxing experience. At the same time, we sincerely apologise for the issues you encountered in the bathroom, particularly with the shower head and flushing system. Please rest assured that your feedback has been shared with our maintenance team for immediate inspection and improvement. We also appreciate your comments regarding the building’s transition. Please be assured that we remain committed to maintaining and continuously improving our standards to provide a comfortable and enjoyable stay for all our guests. Thank you once again for your valuable feedback. We look forward to welcoming you back again
Last minute stay at KK and we choose this hotel due most all hotel are fully booked due to festival. I would say value for money for spending a night below *** per night including breakfast. The room was quite big, Clean, with shower and bathtub. Hotel environment was calm with the surrounding area is not a crowded area. Parking access just in-font of the hotel. Restaurant and cafe just walking distance. Nice and simple local breakfast. Staff are friendly and helpful. If you looking for budget friendly with decent quality. I would recommend this Hotel. And forget to mention they also have a nice roof top bar to chill and relax.
Dear Sir / Madam, Thank you very much for your detailed and thoughtful review. We are delighted that you chose to stay with us during the busy festival period and that you found your stay to be value for money. It is wonderful to hear that you appreciated the spacious and clean room, calm environment, convenient parking, nearby restaurants and cafés, as well as our simple local breakfast. We are also pleased that our friendly and helpful staff made a positive impression on you. Thank you as well for highlighting our rooftop bar — it is indeed a nice spot to relax and unwind. We truly appreciate your recommendation and look forward to welcoming you back again on your next visit to Kota Kinabalu. Warm regards, Fikry Assistant Front Office Manager
On the morning of August 14, 2025, at around 6:40–6:45 AM, I was abruptly awakened in my hotel room by sudden, persistent knocking at the door. Still groggy from sleep, I slowly approached the door to check what was happening. To my shock, the door suddenly opened—only to be stopped by the safety latch. I immediately pushed the door shut and locked it. Looking through the peephole, I saw someone (a man) fleeing down the hallway. Disturbed and concerned, I immediately called the reception to ask why someone had tried to enter my room. The receptionist explained that a couple of tourists had mistakenly reported the wrong room number, claiming their assigned room was still occupied. As a result, the hotel had supposedly sent a cleaner to check the room. Despite the explanation, I still felt extremely uneasy. I quickly freshened up and packed my belongings to prepare for check-out. On my way out, I encountered a cleaner on my floor and greeted her. Based on her uniform and equipment, I can confirm that the individual who attempted to enter my room was not a hotel cleaner—he had no trolley and wore no uniform. At the reception desk, I demanded a proper explanation. Initially, a male receptionist assisted me, but the female receptionist later came out to speak with me. She repeated the earlier explanation: the tourists were assigned to Level 4 but had mistakenly gone to Level 5, reporting to the front desk that their key card didn’t work and that the room was still occupied. In response, the hotel had sent someone to check the room. I pointed out that: 1. The hotel should have had clear records showing I had checked into that room the previous day. 2. The person who came to my room was clearly not a cleaner. The situation felt suspicious and unacceptable. It was only then that the receptionist changed her story, claiming that the person who came to my room was actually their security guard. When I asked to see this security guard or a photo of him for identification, I was told he had already left because his shift ended at 7:00 AM. This explanation left me feeling more uneasy, especially considering the following: 1. The individual knocked, but never rang the doorbell, which is loud and would have woken me more naturally if he had an official reason to be there. 2. Reception could have called the room first to confirm if it was occupied. 3. If the person was truly a security guard, why did he run away immediately after I pushed the door shut? A legitimate staff member would have stayed and explained their purpose. Changing the story from 'cleaner' to 'security guard' further eroded my trust in the hotel’s handling of the incident. Because I could not accept the explanation given and was concerned for my safety, I proceeded to file a police report. This experience has seriously affected my sense of security while traveling. I urge the hotel management to review its protocols and take guest safety more seriously. At the very least, guests should be notified before anyone attempts to enter their room, regardless of the circumstances.
I've been staying here for over 15 years, whether for business or with family, and the recent rebranding to Howard Johnson by Wyndham has brought a wonderful refresh. The makeover gives the hotel a "berwajah baru" (new look) modern and fresh, yet still familiar in all the right ways. The location is slightly out of the very center, which I actually love. It's quiet and not crowded, yet central enough to access the city easily. For me, it's the perfect balance of peaceful yet convenient. Highly recommended for a comfortable and quiet stay.
Dear Ronnie, Thank you very much for your wonderful and heartfelt review. We are truly honored to have been your preferred choice for over 15 years, and we sincerely appreciate your continued support and loyalty throughout the years. We are delighted to hear that you love the new look following our recent rebranding, and that the refreshed, modern feel still brings a sense of familiarity and comfort. It is especially meaningful to know that our location continues to provide you with the perfect balance of peace and convenience. Your kind recommendation means a lot to our team and serves as great motivation for us to continue delivering a comfortable and enjoyable experience for all our guests. We truly appreciate your support and look forward to welcoming you back again for many more memorable stays in the future. Warm Regards, Fikry Assistant Front Office Manager
910 meters to public transportation
Located in Kota Kinabalu tourist area
Free Wi-Fi in all rooms!
Air conditioning
“It was an enjoyable stay ”
I was pleasantly surprised at how polite and attentive the entire staff were, the receptionist, the house cleaning and the maintenance as I had to interact with all of them. The house cleaning had cleaned the room really well and had put their nice touch on the room leaving a very nice note as well as shaped face towel. I had at one point an issue with my AC and the maintenance staff came, again very polite, fixed the issue. All in all the level of service was what you would expect in a five star hotel. My room was a renovated room so all the amenities were nice and new. One area I would like to see major improvement on is their wifi. Unfortunately that one let them down a bit. My coverage was spotty and at some point had to go on my phone coverage. But I would definitely look into staying there again.
Dear Mr Ali, Thank you so much for your detailed and kind review. We're truly delighted to hear that you had a pleasant stay and that our team—from the reception to housekeeping and maintenance—made a positive impression with their attentiveness and service. It’s great to know that the personal touches from our housekeeping team and the prompt support from maintenance enhanced your experience. We’re also glad you enjoyed the renovated room and its new amenities. That said, we do apologize for the inconvenience caused by the Wi-Fi connection. We appreciate you bringing this to our attention, and we are already working on improvements to provide a more reliable connection for our guests. Your feedback means a lot to us, and we would be thrilled to welcome you back again in the future. Best regards, Fikry - Assistant Front Office Manager